Last Updated: 27 November 2025

At Leza’s ACH Services, your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

By using our website or services, you agree to the terms of this Privacy Policy.

1. What Information We Collect

We may collect personal information such as:

Your name

Phone number

Email address

Residential or service address

Details about the services you request

Any other information you voluntarily provide via our forms, email, phone or website

We do not collect any financial, health, or government ID information.

2. How We Collect Information

We collect information through:

Website contact and quote forms

Phone or email enquiries

Service bookings

Direct communication with our team

Analytics tools (e.g., Google Analytics) to understand website usage

3. Why We Collect Your Information

We collect your information to:

Provide cleaning and handyman services to you

Communicate regarding bookings, quotes, and service follow-up

Respond to enquiries or complaints

Improve our services, website, and customer experience

Comply with legal or regulatory obligations

We only collect what’s reasonably necessary to carry out our business and deliver services to you.

4. Sharing Your Information

We do not sell or rent your personal information to any third parties.

Your data may be shared only:

With employees or subcontractors who need it to deliver your requested service

With trusted third-party service providers (e.g., CRM, website hosting) for operational purposes

If required by law, regulation, court order or in response to a valid legal request

All third parties are required to protect your data and only use it for the intended purpose.

5. How We Protect Your Information

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, or disclosure. This includes:

Secure storage of digital records

Limiting access to personal data within our team

Website security tools and encryption (SSL)

While we do our best, no method of electronic storage is 100% secure, and we cannot guarantee absolute data security.

6. Cookies & Website Analytics

Our website may use cookies and analytics tools (such as Google Analytics) to track usage patterns, monitor performance, and improve functionality. These tools may collect non-personal data such as:

Browser type

Device type

Pages visited

Time spent on the site

You can adjust your browser settings to refuse cookies if you prefer.

7. Accessing or Updating Your Information

You have the right to request access to the personal information we hold about you and to request corrections if needed.

To do so, please contact us directly at:

📞 Phone: 0423 954 033
📧 Email: [Insert your email here]

We aim to respond to all requests within a reasonable timeframe.

8. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business or legal requirements. Any changes will be published on this page with a new "Last Updated" date.

We encourage you to review this policy periodically.

If you have any questions, concerns, or complaints about our privacy practices, please contact:

Leza’s ACH Services
📞 0423 954 033
📍 Servicing Balga, Hamersley, Yokine, Nollamara, Duncraig, Tuart Hill & Mirrabooka